गोपनीयता नीति

1। हमारे द्वारा एकत्रित की जाने वाली जानकारी

At Wcommerce, we are committed to providing a fast and hassle-free shopping experience. With free shipping on all orders across India, our goal is to ensure that customers receive their products quickly and in perfect condition. Wcommerce handles the entire logistics process, including order processing, shipping, and delivery, so store owners can focus on growing their business.: जब आप रजिस्टर करते हैं, तो हम आपका नाम, ईमेल पता और संपर्क विवरण जैसी व्यक्तिगत जानकारी एकत्र करते हैं।

2। हम आपकी जानकारी का उपयोग कैसे करते हैं

We deliver to all major cities and towns in India. If an order is placed from a remote or non-serviceable area, Wcommerce reserves the right to cancel the order and notify the customer accordingly.: हम आपकी जानकारी का उपयोग अपनी सेवाएं प्रदान करने और बनाए रखने, लेनदेन की प्रक्रिया करने और आपके खाते को प्रबंधित करने के लिए करते हैं।

3। जानकारी साझा करना

Free Standard Shipping: Orders above ₹499 qualify for free shipping.
For orders below ₹499, a small delivery fee may apply (shown at checkout).

4। डेटा सुरक्षा

Orders are processed and picked up by our delivery partners within 1 business day of order confirmation.
Your store owners is notified as soon as the order is confirmed, shipped & delivered.

5। आपके अधिकार

Kirana Store Orders: Delivered within 1–2 business days when order has been placed form the same town/city as the kirana store.
Central Warehouse Products (less frequently ordered): Delivered within 3–5 business days, depending on location.
Shipping timelines will be clearly shown at checkout before you place the order.

6। गोपनीयता नीति में बदलाव

Once shipped, customers will get a tracking link via WhatsApp to follow their order in real time. Your store owner is also able to track these orders in their store management app.

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7। हमसे संपर्क करें

We try our best to deliver on time, but delays may happen due to:

Natural disasters, strikes, or other unexpected issues.
Wrong or incomplete delivery address.

In case of delay, Wcommerce will inform the customer and try to resolve quickly.

8. Failed delivery attempts

If delivery fails because of wrong address, customer not available, or package refusal:

Our courier partner will try redelivery once.
If it still fails, the order will be returned to the origin, and Wcommerce will contact the customer & store owner for next steps.

9. Return to origin (RTO)

If an order is returned to the origin due to failed delivery attempts or non-serviceable locations, Wcommerce will either arrange for redelivery or issue a refund, depending on the customer’s preference.

‍10. Packaging

All products are packed safely to avoid damage. Fragile items are given extra protective packing for secure delivery.

11. Customer support for shipping queries

For shipping-related help, customers can contact either their store owner directly or the customer service helpline at +91 92402 18436.

Our support team will assist with tracking, delays, or other delivery issues.

12. Changes to shipping policy

Wcommerce updates this policy periodically. Any important changes will be shared with store owners & customers.

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: हम कानूनी दायित्वों का पालन करने, अपने अधिकारों की रक्षा करने और धोखाधड़ी को रोकने के लिए आपकी जानकारी का खुलासा कर सकते हैं।

: हम समय-समय पर इस गोपनीयता नीति को अपडेट कर सकते हैं। हम अपनी वेबसाइट पर नई गोपनीयता नीति पोस्ट करके आपको किसी भी बदलाव के बारे में सूचित करेंगे।

: यदि इस गोपनीयता नीति के बारे में आपके कोई प्रश्न या चिंताएं हैं, तो कृपया support@Wcommerce.store पर ईमेल करें।