रिफंड और रद्दीकरण नीति

Wcommerce में, हम हर खरीदारी के साथ ग्राहकों की संतुष्टि सुनिश्चित करने का प्रयास करते हैं। रिटर्न, रिफंड और रद्दीकरण के बारे में जानकारी के लिए कृपया नीचे दी गई हमारी रिफंड और रद्दीकरण नीति की समीक्षा करें।

1। रिफ़ंड की पात्रता

Timeframe: You may return products within 7 days from delivery.

Condition: Products must be unopened, unused, and in original packaging, including all tags and labels.

2. How to initiate a return

Customers can return products within 7 days of delivery in 2 different ways:

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A. Return to Kirana Store

  • Take the product to your kirana store from whom you purchased.
  • The store owner will check if the product is unopened and undamaged.
  • Once confirmed, your refund will be automatically credited back to your original payment method.
  • Customers will receive their refund within 24 hours, depending on the payment method used.
  • In many cases (e.g., UPI, wallet payments), the refund will be instant.
  • Credit card refunds may take longer as per banking timelines.

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B. Return via Courier Pickup

  • Raise a return request on the store website/app under Order Details.
  • A courier pickup will be scheduled within 24 - 48 hours.
  • Refund will be issued once the product reaches the warehouse and is confirmed as unopened and undamaged.

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3. Refund

Instant / Within 24 Hours: Refunds are processed instantly or within 24 hours (depending on payment method) when you choose the “Return to Shop” option.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process to obtain a refund and then place a new order for the desired item.

5. Damaged or defective products

If you receive a damaged or defective product, please contact Wcommerce immediately at +91 92402 18436. They will arrange for a replacement or refund, including covering any return shipping costs, at no extra charge.

6. Contact information

धनवापसी या रद्दीकरण में सहायता के लिए, कृपया उस स्टोर से संपर्क करें, जहाँ से आपने खरीदारी की थी। यदि आप समस्याओं का अनुभव करते हैं, तो आप वृद्धि के लिए Wcommerce की सहायता टीम से भी संपर्क कर सकते हैं।