Refund and Cancellation Policy

At Wcommerce, we strive to ensure customer satisfaction with every purchase. Please review our Refund and Cancellation Policy below for information regarding returns, refunds, and cancellations.

1. Refund eligibility

‍Customers are eligible for a refund under the following conditions:

  • A refund request is submitted within 7 days of product delivery.
  • The product is returned in its original condition, unused, and in its original packaging, including all tags and accessories.
  • Products that are damaged, defective, or incorrect upon delivery.

2. How to request a refund

Customers can return products within 7 days of delivery in 2 different ways:
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A. Take the product to your kirana store, and the store owner will check the product to make sure that it is unopened and undamaged. Once that is done, the store owner will confirm your return. You refund amount will be automatically credited back to your original payment method.

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B. You can request a return in the normal way by raising a return request on the store website/ app under order details. A courier pickup will be scheduled within 24 hr. The refund will be issued once the returned product comes back to the warehouse, if it is confirmed that the product is not damaged and unopened.

3. Refund process

  • Once the returned product is received and inspected, the refund will be processed.
  • Refunds will be credited to the original payment method within 7-10 business days after approval.
  • Shipping fees are non-refundable unless the return is due to a damaged, defective, or incorrect item.

4. Order cancellations

  • Orders can be cancelled before they are shipped for a full refund.
  • Once an order has been shipped, it cannot be cancelled. Customers may request a refund after the product is delivered following the guidelines above.

5. Non-refundable items

Refunds are not provided for:

  • Products returned after the 7-day refund window.
  • Items not in their original condition, damaged due to customer misuse, or missing items.

6. Contact us

For assistance with refunds or cancellations, please contact the store from which you made the purchase. If you experience issues, you can also reach out to Wcommerce’s support team for escalation.

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We appreciate your understanding and are committed to making your shopping experience as smooth as possible.