Terms & Conditions

Welcome to Wcommerce.store. These Terms and Conditions ("Terms") explain how you can use our platform to create and manage your online store. By using Wcommerce.store, you agree to follow these Terms.

1. Account registration

Eligibility: You must give correct and complete information when you register your store. Please update it whenever needed.

Security: You are responsible for keeping your account details safe. Anything done from your account is your responsibility.

2. Use of the platform

License: Wcommerce.store gives you a limited right to use the platform for creating and managing your store.

Prohibited Activities: You must not use the platform for illegal activities, to sell banned products, or to do anything that harms Wcommerce or other users.

3. Products and inventory

Product Listings: Store owners can set discounts of 5 or 10 % if needed and can add video testimonials. Wcommerce.store provides the product images, descriptions, and other data on your store.

4. Fees and payments

Subscription Fees: Store creation, maintenance and fulfilment services are free.

Platform Fees: A platform fee (for payment handling, warehousing, delivery, and our margin) is already included in B2B pricing. Store owners earn margins without buying or storing inventory.

Earnings Withdrawal: You must keep at least ₹100 in your wallet. You can withdraw ₹100 or more anytime. If you close your store, you can withdraw the full balance.

Promotions: Any wallet top up added by Wcommerce for promotions (eg - after first sale in 15 days) cannot be withdrawn for 12 months.

5. Marketing and sales tools

Integrated Tools: Wcommerce.store gives you marketing and sales tools to help promote your store and connect with customers.

Compliance: You must follow the law when using these tools.

‍

6. Customer service

Support: Wcommerce.store will support you for platform-related issues.

Your Role: You are responsible for answering customer questions about your products and services.

7. Termination of service

Termination by You: You can close your store anytime by calling customer support at +91 92402 18435.

Termination by Us: Wcommerce.store can suspend or close your store if you break these Terms. If you directly contact or make deals with any brand listed on your store, your account will be liable for termination.

8. Limitation of liability

No Warranty: Wcommerce.store provides the platform “as is” with no extra promises.

Liability Limitation: Wcommerce.store is not responsible for indirect losses or damages that may happen while using the platform.

9. Instant return & refund policy (for kirana store owners)

This policy is designed specifically for Kirana store owners who want to offer instant refunds for returned products.

A. Return Process

  • Customers may return products directly to the Kirana store within 7 days after delivery.
  • The Kirana store will check and validate the returned product as unopened and undamaged in front of the customer.
  • Once validated, the Kirana store will click on “Accept Return or Decline Return” button in the Store Owner App (Orders → Order Details page).

B. Product Collection

  • Returned products will be collected by shipping partner within 48 hours from the kirana store.
  • Wcommerce will cover the return shipping charge.

C. Refund Policy

  • Customers will receive their refund within 24 hours, depending on the payment method used.
  • In many cases (e.g., UPI, wallet payments), the refund will be instant.
  • Credit card refunds may take longer as per banking timelines.
  • Kirana store owners’ money is never at risk—all refunds are processed by Wcommerce.

D. Return Acceptance Criteria

  • Products must be unopened, unused, and in their original packaging.
  • Products that do not meet these conditions may be rejected.

E. Instant Refund Limits

  • Instant Refund works only if the return value is below ₹750.
  • Instant refund will be disabled for a store in the event of fraud, or if returned products value over ₹1500 has not yet been returned from your shop.
  • If the limit is crossed, refund will follow the normal process (takes 5–7 days).

10. Product liability disclaimer

Third-Party Brands: For products from third-party brands, the brand owner is responsible for product-related claims. Wcommerce is not responsible.

Aware Precision Medicine Brands: For products owned by Aware Precision Medicine Pvt. Ltd., liability will follow the laws of Hyderabad, India.

11. Changes to terms

Modifications: Wcommerce.store may update these Terms. Any updates will be posted on our website.